Solent Renewables is committed to providing a high standard of workmanship and customer service.
If you are unhappy with any aspect of our service, we encourage you to contact us as soon as possible so we can try to resolve the issue promptly.
If you have a complaint, please contact us using the details below and provide:
- Your name and address
- Details of the issue
- Any relevant reference numbers or dates
Contact details:
Email: Info@solentrenewables.co.uk
Telephone: 02380 019744
We will acknowledge your complaint within a reasonable timeframe and aim to investigate and respond within 10 working days.
Where additional time is required, we will keep you informed of progress.
We will work with you to try to resolve the complaint fairly and reasonably.
This may include:
- Clarifying any misunderstandings
- Agreeing corrective works where appropriate
- Providing further explanation or documentation
If we are unable to resolve the complaint to your satisfaction, you have the right to escalate the matter.
As an MCS-certified installer operating under the TrustMark Code of Practice, you may escalate your complaint through TrustMark.
TrustMark can be contacted at:
Website: www.trustmark.org.uk
TrustMark will assess the complaint in line with their Code of Practice and advise on next steps.
Where applicable, TrustMark may offer access to an independent dispute resolution service.
We take all complaints seriously and use feedback to improve our service and processes.
This Complaints Procedure is provided in accordance with the TrustMark Code of Practice.
