TrustMark Compliance & Consumer Protection

TrustMark Code of Conduct

We are proud to be a TrustMark-registered business. This means we comply with the official TrustMark Code of Conduct and Customer Charter, which ensures:

• Honest and transparent communication.
• Fair pricing and clear quotations.
• High standards of workmanship.
• Accountability through TrustMark's complaint resolution process.

For more information, visit the TrustMark Consumer Guide.

Consumer Rights Act 2015

As a UK business, we fully comply with the Consumer Rights Act 2015, giving you the right to:

• Products and services that are fit for purpose and of satisfactory quality.
• Repairs, replacements, or refunds where applicable.
• Clear terms and conditions.

Warranties & Guarantees

All solar products and systems we install are covered by:

• Manufacturer warranties (typically 10–25 years on panels, 5–10 years on inverters).
• Our workmanship guarantee (typically 2–10 years, depending on the service).
• Insurance-backed guarantees where required under TrustMark

Please refer to your contract or contact us for full warranty terms.

Returns & Complaints Procedure

We aim for 100% customer satisfaction. If you're unhappy with any aspect of our service:

1. Contact our customer service team by phone or email.
2. We will acknowledge your complaint within 3 working days and aim to resolve it within 10 working days.
3. If you're not satisfied, you can escalate the issue via TrustMark's resolution process.

To begin a return or lodge a complaint, please contact us here or call us directly.